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EZECOM CO., Ltd.
Job Title : Technical Service Officer
Location : Phnom Penh
Vacancy Type : Computer - Networking
Education : All levels
Introduction :

EZECOM, Cambodia’s Premium Internet Service Provider, was founded to serve the rapidly expanding business and home user market in Cambodia. Our company has incorporated its own fibre optic and WiMAX network with internet, VoIP, VPN, and customer built world class data center.

Job Requirement :

•Ability to organize own and others schedules.
•Ability to work effectively in a busy environment and under pressure.
•Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, xDSL, Fibre Optic and other internet related technologies.
•Experience with common Computer Operating Systems and Internet Related Applications.eg; Microsoft Windows, Internet Explorer, E-Mail etc.
•Ability to Solve Problems.
•Excellent Interpersonal and communication skills for both Khmer and English (verbal & written). Multi-language skills are preferable.
•Ability to travel on company business, potentially to other Provinces.
•Tertiary qualifications related to the IT and or Communications fields are desirable.
•Prior Work Experience in the IT and or Communications fields are desirable.
•Prior experience as a Team Leader or Supervisor is desirable.
•Punctual, Patient and Enthusiastic.
•Flexible to work outside of normal business hours when required.
•Ability to work effectively in a Team environment.
•Ability to learn quickly and willing to show initiative.

Job Duties :

•Organize the Service and Support Team to successfully resolve Technical Issues with EZECOM provided services for EZECOM Customers following EZECOM Procedures. Over the phone, remote support and on the customers site as required.
•Keep staff members on time for appointments.
•Keep records of service and keep system data up to date.
•Identify skill gaps for staff and suggest solutions to improve their skill.
•Monitor Service and Support Team effectiveness and keep records.
•Monitor external EZECOM Service Providers and Contractors for effectiveness and professionalism.
•Find solutions for difficult service situations.
•Suggest improvements to Management.
•Encourage and foster a Teamwork and Knowledge Sharing environment with Staff.
•Be prompt to perform actions to assist EZECOM Customers.
•Promptly escalate issues and concerns to Supervisor or Management as required.
•Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers.
•Maintain good communication with other EZECOM Staff.
•Maintain good relationships with EZECOM Customers and Potential EZECOM Customers.
•Communicate professionally with EZECOM Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
•Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team.
•Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager.
•Follow EZECOM Processes, Policies and procedures.

Posting Date :
August-06-2018
Closing Date :
August-15-2018
Contact Detail :
Name : EZECOM CO., Ltd.
Mobile : 077 97 36 39
Tel :
Fax :
Email : careers@ezecomcorp.com
Address : #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh
Web Site :

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