Philippine Airlines takes pride in being the full service flag carrier of the Philippines. From the frontline to the support end, the people of PAL fly more than 12 million passengers every year to 71 destinations all over the world. 

Our daily operations are powered by a diverse group of talent, including pilots, cabin crew, airport and ticket office staff, aircraft engineers, finance and administrative professionals. They come together and bring their expertise to achieve our mission of delivering safe, reliable, and heartwarming Filipino travel experience.

Education
• Graduate of a University degree (4years).
Experience
• Must have at least two (2) years’ experience as ticketing and reservations from an airline or travel agency.
COMPETENCY REQUIREMENTS
Core Competencies
• Customer Champion – implements services practices that lead to a customer-centric culture.
• Excellence Igniter – models values and excellence, and drives others to o the same.
• People Developer – strengthens organizational talents by developing self and others.
• Relationship Builder – maintains lasting partnerships and collaborates towards shared goals.
• Trust Advocate – creates a culture of openness by showing integrity and respect for others.
• Change Agent – adapts to the changing environment and creates new ways of doing things.
Functional Competencies
Jr. Sales and Services Agent
• Must have passed Basic reserv

1. Ticketing and Reservations: Handles bookings of domestic and international flight itineraries; handles Membership mileage transactions; ensures correctness of fares; ensures accuracy in issuance of tickets and EMDs; exercises utmost care in handling passengers.
2. Cash and credit collection: Ensures accuracy in collections and issuances of receipts; handles refunds; ensures correctness of sales reports
3. Adherence to Company policies: Strictly observes company policies and regulations especially timekeeping rules, wearing of uniforms and Ids, corporate grooming standards and housekeeping; ensures smooth and harmonious relations at the work place.
4. Sales Initiatives: Handles ticketing services during on-site travel fares; conducts sales calls as necessary; represents PAL at events; submits materialization reports as required.
5. Performs other duties and responsibilities as may be required.
6. Complies with applicable regulations and standards of the Company.
7. Assists the Manager in ensuring timely dissemination of changes and updates on products and services.