Be the force that drives a multinational powerhouse-Maybank. Maybank, the leading bank in Malaysia and the top five in the region, has been established in Cambodia since December 1993 with the opening of its first branch in Phnom Penh. We recognize that the single most important force in our organization is our employees. Thanks to them, Maybank has now grown from domestic leadership to a strong regional presence. As we expand our already vast international network, we rely more than ever on the talent and energy of our employees. As part of our expansion plan, we invite ambitious, open-minded and driven individuals to fill in the following vacancies:

• At least bachelors’ Degree/Professional Qualification in Market/Business Administration or equivalent
• Excellent in customer service orientation, project management, and strategic planning, research, benchmarking best practices, and analyzing information.
• Confidence, patience, politeness, and diplomacy, when dealing with difficult situation
• Motivational skills and ability to execute customer service initiative program
• Creative thinking, to be able to come up with new ideas to improve customer service standards.
• Organizational and planning skills to develop customer service policies
• Good personal presentation, especially when working with internal/external customers
• Familiar with Microsoft Office applications
• Being able to adapt with new technology is an advantage.

• Implement customer experience initiatives to drive customer satisfaction and customer engagement, to drive superior Customer Engagement Index for the Bank.
• Oversee implementation of end to end service measurements and customer satisfaction indicators. Manage customer service evaluation and measurement process and use this to align with other key drivers like customer experience matrix, perceived quality and leadership position.
• Build top of mind presence amongst target audience and elevate the brand image as progressive and humanizing as well as to grow brand equity, through execution of excellent customer service initiatives.
• Collaborate with business units on developing service strategy and programs that will support the business strategy.
• Coordinate with other departments to ensure the implementation of all initiatives is in line with bank’s policy, standard, and comply with the law and regulation.
• Assist Head of Service Management with related work assigned by Head of Corporate Affairs & Services.

Interested candidate, please send your cover letter and resume with a photograph via this email address below. Please kindly note that only shortlisted candidates will be notified.