RMA Cambodia Co., Ltd has been in Cambodia since 1992. We provide friendly work environment, mixture of different cultures, and competitive salary. With our business operation growth of Automotive, Infrastructure, Special Products, Logistics, Car Rental, IT managed Solutions and Express Food Group.

• Education/Certification:
• High School Grades or equivalent preferred
• Knowledge, Skill, and Experience:
• Achieve high standards on customer satisfaction, results, and administrative works
• Work effectively with others & value teamwork & be adaptable to changes
• Handling pressure & maintain a positive & professional attitude
• Manage & focus on planning, prioritizing, analyzing & making decisions
• Minimum 2 years office/administrative experiences

• Builds rapport qualifies the customer’s requirements
• Demonstrates the JLR Customer First Behaviors in all interactions with customers and colleagues
• Strives to deliver outstanding customer service
• Provides a warm welcome to customers and asks questions to build rapport and understand the customer’s requirements, especially in distress situations (e.g. following an accident)
• Ensures customers are aware of all available products and services
• Applies understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
• Agrees details of the work to be carried out
• Liaises with the Workshop Controller to obtain estimates and schedule work
• Books vehicles in to the workshop, taking into account workshop utilization targets, job complexity and availability of parts and materials Agrees vehicle delivery/collection or courtesy car arrangements and completes all required checks before handing over the loan car to the customer
• Seeks and acts on opportunities to sell additional products, services and repair work
• Adheres to JLR procedures for repairs and services
• Provides estimates according to company policy
• Initiates and maintains accurate job and customer records and follow up systems
• Keeps records of warranty work in accordance with manufacturer and Dealership requirements
• Verifies payment method in advance of work starting
• Ensures all work is carried out and charged for
• Accurately maintains document control systems
• Accurately maintains cash/credit accounting to ensure security of all payments
• Inputs information into the workshop loading system 
• Updates the customer on progress and checks customer satisfaction on completion
• Communicates regularly with customer to update on workshop progress, agreeing any additional spend and managing expectations regarding costs and timings
• Liaises between the customer and the workshop (e.g. to seek authority to complete additional work)
• Fully explains invoices to the customer on completion of the work and checks understanding
• Checks courtesy cars on return
• Works as a full member of the Dealership team
• Supports the Service Manager and team to meet objectives
• Works with colleagues across the Dealership to deliver improvements and provide a seamless service to customers
• Works with colleagues across the Dealership to investigate and resolve customer complaints
• Understands and follows relevant aspects of JLR operating guidelines
• Ensures sales opportunities are followed up by the most appropriate colleague
• Maintains a professional manner and high standards of personal presentation at all times
• Uses feedback to improve own skills and performance
• Adheres to legal, environmental and health and safety requirements while ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
• Ensures own work area, vehicles and clothing are kept clean, tidy and in a safe condition in order to uphold JLR and dealer standards 

Interested candidates are invited to submit CV & cover letter in English to Mengkheang.AN@comin.com.kh