KOFi Group established in 2009, KOFI is the largest Espresso Coffee and equipment distribution company in Cambodia.

KOFi Group is the leading distribution company of Espresso Coffee and Espresso machines in Cambodia; We have vision to be the number No.01 in Coffee Industry in Cambodia. 
Majority of these machines and products are exclusively imported from Italy, other European countries and USA.

• Bachelor Degree or equal levels
• (1) years’ experience related to customer service
• Reporting and communication skills
• English proficiency and Ms. Office skills.

• Customer master list management
• Schedule monthly checkup customer to supervisor
• Ensure all checkup customers are provided with standard service by month 
• Escalate serious case to related departments to solve
• Schedule PM kits replacement, checkup service, BWT replacement and boiler cleaning for annual service contract customer
• Alert renewal annual service agreement with the customer 
• Monitor under warranty and out of warranty customer 
• Keep track closely on warranty customers for their warranty claim
• Conduct customer survey on service and product via phone call, email or in person
• Provide monthly service report to service support supervisor 
• Other duties assigned by service supervisor or service manager