Cambodia Recruitment Agency (CRA)

Job Announcement

MekongNet

Job Title : Server Application Support

Location : Phnom Penh

Vacancy Type : Computer - General,Computer - Networking,Computer - Programming

Education : All levels

Number of Hirelings : 5

Introduction :

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

Job Description :

• Quick response to system monitors, alerts, escalations and all outages

• Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content

• Provide 24/7 on-call support on rotating schedule including specific designated systems

• Study software documentation to understand our applications business and technical alignment for providing maximum support

• Analyse statistics and Incidents to develop and execute availability improvement plans

• Work with peers and vendors to design technical solutions to complex application issues

• Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II

• Focus on service restoration and reducing Mean Time To Restoration (MTTR)

• Provide support guidance and direction for Engineer I associates within Production Support Applications

• Maintain space requirements on servers

• Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system

• Continued comprehension of proprietary systems and subsequent system and procedural updates

• Communicate to the Management about service disruption and take initial measures for damage control

• Perform routine maintenance on application servers and track system performance

• Recognize opportunities for improved process or procedures & act on them

• Provide outage and service restoration details to Operations Command Centre for degradation statistics and root cause analysis

• Provide excellent service to all Production Support clients and business partners

Job Requirement :

4 year college degree; Computer Science or related field
1+ years of related experience
Windows Server Experience
Software Support Experience
Strong learning agility, curiosity and problem solving skills
Solid written and verbal communication skills
Ability to act independently with limited supervision within scope of responsibility.
Leadership skills. Ability to take charge and lead others in service restoration
Ability to cross train and provide direction for other associates
Ability to practice Continuous Process Improvement
Able to deeply troubleshoot, sometimes without detailed, updated documentation, and without constant guidance
Linux Admin experience a plus
Scripting (bash, Python, Perl, groovy, etc.) is a plus
Streaming Server and Encoder Experience is a plus
SQL administrative experience a plus
Exposure to public (Hyper-V, Azure, VMW, Alicloud, AWS), or hybrid cloud technologies a big plus

Posting Date :

April-20-2023

Closing Date :

June-30-2023

How to apply :

AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh.

Tel: 023 226 622, H/P: 081 831 516 / 061 226 648, Email: career@mekongnet.com.kh

Early applications will be prioritized.

Contact Detail :

Name : MekongNet

Mobile :

Tel : 069 226 648/061 226 648

Fax :

Email : career@mekongnet.com.kh

Address : # 95, 3th Floor, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh

Web Site :