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Job Announcement
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Amret
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Job Title :
Senior Officer, IT Operations
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Location :
Phnom Penh
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Vacancy Type :
Computer - Programming
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Education :
All levels
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Job Requirement :
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Bachelor’s degree in Information Technology or Computer Science or related fields
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Minimum 3 years experiences in IT operations/production support
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Knowledgeable in T24 application management, COB processes, T24 environment management, Unix scripting, JBOSS, JBASE
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Good English proficiency
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Job Duties :
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Lead and manage activities and teams related to the configuration, documentation, execution, performance optimization and troubleshooting of close of business (COB) processes as per service level agreements (SLAs).
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Monitor day-end branch closing procedure and pre-check all pending transactions to be fixed as per guidelines from manager.
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Ensure all daily COB actions (e.g. patches, data backup, start services in DC and DR, report extraction, data replication) are completed correctly as per guidelines.
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Complete all checklist reports and spreadsheets documenting actions performed during night time and double check reports filled in by IT officers, and inform daytime team about items that require continuing attention.
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Report promptly to direct and next level manager any COB issues that occur, log tickets for urgent support from Temenos, and work online with Temenos helpdesk to get solutions for COB issues.
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Maintain a register of issues in the log sheet to communicate to the daytime team the root causes of problems, develop guidelines to avoid the repeat of actions identified as root causes, and troubleshoot and fix repeat issues.
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Ensure all COB issues are escalated to IT Operations Unit Manager and lead team to work with TEMENOS support desk in resolving problems before branch network opens.
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Manage the monitoring and reporting of T24 services including reporting on status, exceptions and corrective actions initiated.
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Initiate, propose and document procedure and technical guidelines to improve the performance and quality of the team&work and operations.
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Posting Date :
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January-26-2019
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Closing Date :
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February-21-2019
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Contact Detail :
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Name :
Amret
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Mobile :
012 635 150 / 070 700 123
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Tel :
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Fax :
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Email :
jobs@amret.com.kh
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Address :
#80, Street 315, Sangkat Boeung Kak2, Khan Toul Kok, Phnom Penh, Cambodia.
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Web Site :
https://www.amret.com.kh/
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SEND ME THIS JOB DESCRIPTION
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