DKSH is the leading Market Expansion Services provider with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since 2012, DKSH is a global company headquartered in Zurich. With 825 business locations in 37 countries – 800 of them in Asia – and 31,970 specialized staff, DKSH generated net sales of CHF 11.0 billion in 2017. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth. DKSH was founded in 1865. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific.

•  Minimum five to eight years’ experience in a similar role
•  Minimum three to five years’ experience in a managerial capacity
•  Bachelor’s degree in Business Administration, or an equivalent degree
•  Scientific degree will be an added advantage for Technology and Performance Materials Business Units
•  Demonstrate strong understanding of clients' industry/business/products
•  Demonstrate strong client management and communication skills 
•  Proven project management skills
•  Strong analytical background and knowledge of statistical analysis methods 
•  Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
•  Demonstrate fluency in English, both written and spoken
•  Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

•  Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
•  Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
•  Facilitate and lead business integration process for new clients to ensure smooth client integration
•  Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
•  Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
•  Take necessary actions to resolve clients' operational issues/service complaints
•  Lead business communications and business review meetings with clients' management teams 
•  Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
•  Establish and maintain a proactive network of relationships between DKSH and clients
•  Manage and oversee team’s delivery of team/function goals to drive execution against goals set 
•  Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals 
•  Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning