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Job Announcement
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WING (Cambodia) Specialised Bank, Ltd.
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Job Title :
Senior Customer Experience Reporting Specialist
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Location :
Phnom Penh
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Vacancy Type :
Business Administration
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Education :
All levels
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Number of Hirelings :
3
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Job Requirement :
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Bachelor in Business Administration or any related fields
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Minimum 2 Years experience in customer service dept for telecom or banking industry.
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Ability to conduct survey/reporting.
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Ability to conduct service monitoring and provide feedback
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Strong numerical analysis skills and Customer oriented
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English Proficiency
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Computer literacy
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Awareness of industry’s latest technology trends and applications
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Job Duties :
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Provide customer experience operational (daily, weekly, monthly, yearly) reports
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Provide other product & service reports on request (KPI achievement, staff utilization rate, SL, top/bottom perform)
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Consolidate customer experience/satisfaction reports( CSI-call/service monitor, customer feedback from all channel)
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Provide regular intelligence reports with comprehensive impact analysis and recommendations
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Any other tasks of customer experience as directed assign by management.
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Posting Date :
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April-10-2019
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Closing Date :
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May-01-2019
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Contact Detail :
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Name :
WING (Cambodia) Specialised Bank, Ltd.
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Mobile :
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Tel :
023 999 989
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Fax :
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Email :
jobs@wingmoney.com
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Address :
No. 721, Preah Monivong Blvd., Sangkat Beung Keng Kang 3, Khan Chamkar Mon, Phnom Penh, Cambodia
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Web Site :
http://www.wingmoney.com
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