Smart Axiata Company Limited became a subsidiary of Axiata Group Berhad (Axiata) after it entered into a strategic merger with Hello Axiata Company Limited. The merger has resulted in the creation of the second largest mobile telecommunications company in Cambodia with five million subscribers.

• MBA or BA degree in Business Adminisration / Human Resource Management
• High motivation and ability to work independent
• Strong computer skills (Microsoft office)
• Good communicaiton with all related departments
• Fluently in English and Khmer both writing and speaking
• Strong management and leadership skill

• To control the whole operation in front office and ensure the standard level of high service satisfaction to customer.
• Conduct the gaps and mistake report that did by Front Office agent and finalize how to make it better.
• Provide the distribution of workload within the unit/group according to the company strategy, employees' job descriptions and individual targets.
• Monitoring Front Office group performance and take appropriate measurements with target setting.
• Offering immediate solutions to customers with issues and complaints, being escalation level for Front Office Agents to handle customer complaints.
• Leading the Front Office team - Shift planning, organize and day by day management.
• Fulfilling the works in compliance with the corporate procedures and instruction.
• Definition of stringent customer treament processess and procedures, training and information of staff.
• Good at persuasive and encouraging staff to work hard.
• Do weekly and monthly report for HCS, CSO, CEO.
• Being creative, innovative and dynamic with strong attention to customer / guest service and details.
• Complete all the assigned tasks by the manager as per management decision.