This individual will direct retail operations while ensuring that the business is maximizing its potential. He/she will be responsible for the financial results of the department as well as development and retention of human capital. 

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

•  Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
•  Proven track record of making high quality decisions and the ability to make complex decisions.
•  Applicable standard of education is required.

** SKILLS

•  Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
•  Adherence to health/safety and food safety regulations.
•  Must possess strong communication and listening skills, excellent speaking, reading and writing. 
•  Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. 
•  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
•  Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

•  Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
•  Ability to sit for extended periods of time.
•  Ability to make repeating movements of the arms, hands, and wrists.
•  Ability to express or exchange ideas verbally and perceive sound by ear.
•  Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
•  Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
•  Ability to turn or twist body parts in a circular motion.
•  Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
•  Ability to travel via auto or airplane for long periods of time.

• People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock Cambodia. 
•  Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
•  Profit - To operate a financially profitable retail business operation.
•  Sales - To grow the business by using innovative sales and marketing concepts.
•  Coordinate operations between departments.
•  Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
•  Present a professional image to employees, guests, clients, owners and investors.
•  Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
•  Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits. 
•  Develop and maintain positive relationships within the business and social community. 
•  Spearhead philanthropic initiatives.
•  Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
•  Maintain low staff turnover rate and high morale.
•  Operate ethically to protect the image of Hard Rock.
•  Utilize programs designed to help Save the Planet.