We are a well established Hong Kong based global company providing IT and marketing solution to B2B clients. We are expanding our business in Cambodia, and we are sincere to invite candidates to join our team.

• Holder of Degree, Diploma or Certificate in Computing, Information System or related disciplines
• More than 3-5 years’ solid system support and network setup / administration experience.
• Familiar with MPLS, NAS, SAN, Backup Solution, Firewall, Windows Server, Cloud Solution and Network Security.
• With knowledge in Lotus Notes server administration, Linux Server, VMware ESXi 6 will be an advantage but not essential.
• Less experience will be considered as IT System Support
•  Working hours
•  Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job.

• IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but you'll generally need to:
• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritize and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.

 Job Roles

• To support the company's IT infrastructures, Telephone system and CCTV systems of office and factories.
• Perform IT helpdesk support including call handling, follow-up action and coordination.
• Monitor the Customer’s IT System health status, network performance and security control.
• Draft manuals,training materiels and documentation for company applications.
• Handle ad-hoc tasks or projects as required.
• Willing to learn new technology.
• Travel to customer’s office / factories day return if needed.
• Report to regional manager

Qualifications

• Although this area of work is open to Holder of Degree, Diploma or Certificate in Computing, Information System or below related disciplines:
• business information technology
• business systems engineering
• computer networking and hardware
• computer science
• computer software development
• information technology
• internet engineering
• software engineering.

*Skills

• You will need to show evidence of the following:
• the ability to think logically
• a good memory of how software and operating systems work
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• the ability to work well in a team
• problem solving skills
• a strong customer focus
• the ability to prioritize your workload
• attention to detail.

* What to expect

• There is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of manufacturing or customer-contact time, or to enable members of staff to use their computer again.
• Considerable client contact is usually required.
• If you have responsibility for hardware or networks, you may have to lift and carry equipment and stretch to access items in awkward places. The dress code tends to be casual, reflecting the physical nature of the work, but you are typically expected to maintain a reasonable standard of smartness.
• Travel within a working day is sometimes needed and may be required at short notice.
• Overtime on duty may be necessary and overseas travel is only occasionally required.

If you are interested, please email your CV to: kenneth.hui@key-links.com