We are looking for qualified candidate to fill for the position below.

• Education and Experience
  • Bachelors degree or above
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support
• Key Competencies
  • Oral and written communication skills
  • Learning skills
  • Customer service orientation
  • Problem analysis
  • Problem-solving
  • Adaptability
  • Team interaction
  • Planning and organizing
  • Attention to detail
  • Stress toleranceBachelors degree or above
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support
  • Language Skills: Excellent English is required, and Chinese is a plus

• Job Description
  • Help desk support specialists provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. Working within a company, these professionals must be great communicators and be able to translate their technical knowledge into actionable direction. When they don’t have an answer, they know how to research the problem and come up with a solution.
• Main Job Tasks and Responsibilities
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems 
  • Stay current with system information, changes and updates

Interested candidate please submit CV & Cover Letter by using the contact details below. Only shortlisted candidates will be notified.