Job Announcement
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Pacific Hotel Phnom Penh.
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Job Title :
Hotel Reservation Officer
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Location :
Phnom Penh
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Vacancy Type :
Customer Service/Support,Hotel/Restaurant
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Education :
All levels
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Job Requirement :
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Computer Skill (Ms. Word, Excel)
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Hardworking, Flexible, Honest and Self-motivated
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Good interpersonal skill and communication skill
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Good negotiation skills, fast learner and influential
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Be able to speak English well
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Strong commitment and discipline
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Job Duties :
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Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
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Processes reservations from the sales office, other hotel departments, and travel agents.
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Knows the type of rooms available as well as their location and layout.
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Knows the selling status, rates, and benefits of all packages plans.
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Knows the credit policy of the hotel and how to code each reservation.
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Creates and maintains reservation records by date of arrival and alphabetical listing.
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Determines room rates based on the selling tactics of the hotel.
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Prepares letters of confirmation.
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Communicates reservation information to the front desk.
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Processes cancellations and modifications and promptly relays this information to the front desk.
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Understands the hotel's policy on guaranteed reservations and no-shows.
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Processes advance deposits on reservations.
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Tracks future room availabilities on the basis of reservations.
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Helps develop room revenue and occupancy forecasts.
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Prepares expected arrival list for front office use.
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Assists in preregistration activities when appropriate.
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Monitors advances deposit requirements.
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Handles daily correspondence. Responds to inquires and makes reservations as needed.
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Makes sure that files are kept up to date.
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Maintains a clean and neat appearance and work area at all times.
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Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
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Walk around with the client and ensuring that they secure whatever services they are in need of.
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Getting information about areas of interest in order to target more clients in particular seasons.
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Making arrangements for clients travel programs.
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Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
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To be aware of all front office procedures and assist with reception duties when required.
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To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
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Willing to undertake any reasonable request made by management in any other areas of the house.
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Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
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Configuring rates on the hotels property management system.
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Posting Date :
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April-21-2018
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Closing Date :
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May-01-2018
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Contact Detail :
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Name :
Pacific Hotel Phnom Penh.
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Mobile :
(855) 78 89 52 00 / 015 51 55 65? / 095 817 718
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Tel :
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Fax :
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Email :
info@pacifichotel.asia
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Address :
234, Monivong Blvd, Sangkat Phsar Thmei II,Khan Daun Penh, Phnom Penh, Cambo
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Web Site :
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SEND ME THIS JOB DESCRIPTION
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