Cambodian Distribution System (CDS) is Singapore-based Abacus International distributor, a leading Asia-Pacific travel facilitator with more than 15,000 agencies located in 24 markets, provides travel information and reservations specifically tailored to the Asia-Pacific regions with its over 20 years of experience infusing international best practices and local expertise with global and local partnerships.

CDS has a network of over 300 travel agencies in Phnom Penh and Siem Reap. CDS is dedicated to servicing the travel industry through its technological solutions as well as expertise and knowledge of the industry.
Currently, we have exciting opportunities for candidates to join our dynamic team and growing company for the position of Helpdesk & Training Officers based in Phnom Penh.

Main Responsibilities:
Helpdesk & Training Officers:
You will be responsible for managing daily operational Helpdesk and Training to all travel agencies (TAs), answering phone and helping customers. Solving daily problems with level of agreement from all TAs.
Following up and investigating unresolved incidents. Providing good solutions and supports to all TAs and being responsive on time as requested. Building good relationship and collaboration with agencies and airlines staffs. Setting up strategic/plan to support and retain existing TAs, cutting over new Tas. Regularly following up and maintaining good relationship with customers.

• Bachelor degree and IT are strongly encouraged
• 1-2 years experience in Customer support, preferably experience in travel, hospitality industry
• Fluent in spoken and written English
• Ability to work in a team-oriented environment
• Computer literate, MS office, Internet and E-mail
• Hardworking, self motivated and results oriented
• Initiative and able to handle multiple tasks.
• Able to work with targets assigned
• Able to build good rapport with travel agents

Interested candidates are invited to apply by sending a CV, a cover letter, recent photograph, salary expectation to Cambodian Distribution System, Finance & HR Department at the following address or via email bellow. Closing date will be on August 10, 2015.

Priority will be provided to first application. All applications will be treated with strictly confidential and only short listed candidates will be contacted.