Located in the heart of Phnom Penh Capital, Green Palace Hotel is a brand new 4-star and the first tallest skyscraper hotel building property in Cambodia consist of 17th floor, featuring 168 guestrooms plus Restaurant, Café lounge, Sky Bar, Spa & Fitness Center. Currently, we are looking for a caliber and hard-working candidate to fill in the following vacant position.

•  Completed bachelor degree or above.
•  Work experience in Front Office Department (Front Desk, Concierge, Reservation, Guest Relation) crossing with leadership and good manner.
•  Operated and handling firmly in Front Office Department
•  Working closely details with Front Office Department by management skill 05 years up.
•  Managing people skill and manpower related to each section
•  Good at in handling guest feedback, complaint, request……
•  Involve all issues to Front Office Department and hotel information
•  Good English in speaking and writing (other language is priority)
•  Make good communication, relationship, cooperation with team work and other Department concern.
•  Take care Front Office stationary and property
•  Knowledge of computer usage (Word, Excel, Paper Work, power point,E-mail, Internet…)
•  Summit monthly report to GM/CEO by end of the month
•  Work experience with any Hotel System like PMS, Opera, Epitome, King Smart……
•  Good personality, friendly, team work, respect, understand and help each other, responsible, wish to learn new thing, open mind, punctual, follow superior advisor.
•  Be neatly dressed and well-groomed.
•  Good attitude and high morality with honestly.
•  High commitment and passion to work.

•  Leading with well-organized operation at all Front Office area
•  Be in charge of Front Office Operation with effective and smoothly service to the guests.
•  Make valuable communication within Front Office Department to other operating departments to make possible nicely operation.
•  Managed all Front office staff appearance, uniform, personal cleanliness are nicely maintained to professionalism.
•  To ensure that all room assigned to VIP are checked with the respective amenities are well set up in rooms before guests arrival.
•  Greeting with warm welcome to all arriving V.I.P./valued guests in professional manner and check them in competently.
•  To co-ordinate with housekeeping, concierge/airport staff//reception for VIP arrival and departure and other department concern
•  Handle complaints and refer to individual department heads or the managements for further action.
•  Report all-important problem occurred while on duty and record in the Manager on Duty’s log book.
•  Handle credit difficulty and refer to RDM/GM if necessary.
•  Handle medical assistance request for in house guest.
•  Report and record any irregularities; and special incidents while on duty.
•  Be aware of and keep records of the daily activities within the hotel including group movements, functions in the boardrooms.
•  Be aware of the daily event to be held in town.
•  Attend the morning briefing everyday with all executive management.
•  To inspect all public areas, i.e.- lobby, all exits, elevators, lightings, public phones, flags, etc and ensure department concerned aware the problem encountered.
•  Make sure that the lobby is kept clean and tidy at all times, and that the main entrance of the hotel is free of obstruction and traffic congestion.
•  Read and follow up all uncompleted movements in the Duty Manager’s log book from the previous shift.
•  Supervise and control the daily room status and room count movement.
•  Handle room discrepancies and follow up with appropriate action.
•  Get knowledge of the computer operation and room allocation.
•  Guarantee all necessary record and proper filing system.
•  Acknowledge with the room availability and always up sell to achieve a higher average room rate and revenue.
•  Remember to bring forward all information obtained from the morning briefing to the attention of all Front Office staff’s attention.
•  Keep alert with daily booking correspondence to ensure all the arrangements which required special attention for guest are in order, such as requests on connecting rooms fruit basket, high/low floor room, smoking and non smoking, honey moon set up… etc.
•  Cooperate with security for hotel protection
•  Recognizable with the hotel emergency procedures and to ensure maximum safety of guests and employee in case of emergencies.
•  Handle medical assistance request for in house guest.
•  Handle personally any overbooked room situation by speaking to every guest that is send out, and assure the house SOPs are implemented. GM/Management must be advised immediately.
•  Attend the Front Office meeting in order to keep pace with the latest Management’s policies as well as gives suggestions to improve the efficiency and smooth Front office operation.
•  Perform any other duties as required by the Management.

Interested candidate, please submit CV and Covering Letter with stating your expected salary thought via email or office address below. Only shortlist candidates will be notified and contacted by phone for interview. The documents received will not be returned.