Our company, DHL Express (Cambodia) Ltd, is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations. Visit our website www.dhl.com for more information

•Bachelor degree in Information Technology.
•Having minimum 1 Year experience in IT customer support. 
•Good working knowledge in supporting XML, Java, J2EE, Web based application, Database platform.
•Good command in English both writing and speaking.
•Strong customer service orientation.
•Ability to work independently and in a team environment.
•Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
•Demonstrates a strong personal commitment to customer needs and corporate objectives.

•To address all inbound helpdesk queries on DHL’s suite of Electronic Shipping Solutions applications. 
•To resolve technical issues or where the issue requires further analysis by a Customer Facing IT Executive on-site, arrange an appropriate date/time with the customer for the on-site visit and investigation.
•To take inbound calls from customers during promotion of ESS tools to recommend DHL’s Electronic Shipping Solutions applications which is appropriate to their trading profile and encourage its usage.
•To improve Customer Satisfaction with Electronic Shipping Solutions applications.
•To increase efficiency and reduce cost by using Electronic Shipping Solutions applications.
•To provide feedback on Electronic Shipping Solutions applications.
•To train all the users of the Electronic Shipping Solutions applications.
•To participate in Electronic Shipping Solutions applications testing and monitoring of DHL’s suite of ESS applications deployed in-country to ensure proper functioning to meet customer requirements on the regular basis.
•To help area Customer Facing IT Executives during initial ESS products deployment to ensure adequate comprehension and proper usage of the tools
•To monitor and report on ESS tools usage by customers and conduct ad hoc data analysis and reporting
•Help customer diagnose the reasons for their problems and directly address the resolution of simple problems
•Escalate complex problems either locally or to globally ITSC
•Any other tasks assigned by manager

Candidates must submit application (CV & Cover Letter) to DHL Express (Cambodia) Ltd. located at Building 575 A-B-C, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh, or application can be submitted online via this email kh.recruitment@dhl.com 
Shall you require more information, please contact 023 992 618 (Ext: 814 & 822). Please note that only short listed candidates will be notified for interview appointment.