TrueMoney is a (mobile) payment provider in Cambodia that enables customers, who are typically "un-banked", to access financial services using their mobile phone or/and the TrueMoney agent network (Terminal POS). TrueMoney is building a network of TrueMoney agents, and strategic partners to provide a suite of financial payments services

• Bachelor Degree in Computer Science or related majors with at least 2-year experience
• Good communication, interpersonal and negotiation skills
• Good team work and team spirits
• Ability to work under pressure and extra hours to meet set target
• Have a strong experience with terminal, web and mobile applications.
• Strong management and leadership skills.

I. KEY TASKS:

• Reviews complaints for nature, scope, and severity in consultation with supervisor
• Participates in case file management and research, to include opening and closing of cases
• Solve the dispute case based on the resolution of dispute policy
• Provides the assistance to department representatives and others in the application and/orclarification of dispute resolution policies, procedures, and documents.
• Designs and develops specified reports, documents, and routine correspondence on procedural and policy issues, as assigned
• May serve as a co-mediator in work related disputes, as assigned, and may participate in the deliveryof mediator training programs.
• May participate in the development and recommendation of sale and agent control policies andprocedural for improvement the agent performance
• Performs miscellaneous job-related duties as assigned by line manager

II. DUTIES & RESPONSIBILITIES:

• Reviews complaints for nature, scope, and severity in consultation with supervisor
• Participates in case file management and research, to include opening and closing of cases the dispute case based on the resolution of dispute policy
• Provides the assistance to department representatives and others in the application and/orclarification of dispute resolution policies, procedures, and documents
• Designs and develops specified reports, documents, and routine correspondence on procedural and policy issues, as assigned
• May serve as a co-mediator in work related disputes, as assigned, and may participate in the deliveryof mediator training programs
• May participate in the development and recommendation of sale and agent control policies andprocedural for improvement the agent performance
• Performs miscellaneous job-related duties as assigned by line manager