Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. 

• Demonstrated commitment to high professional ethical standards and a diverse workplace
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives. 
• Excels at operating in an fast pace, community environment 
• Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done 
• Requires proven Industry relevant work experience of 3-10 years
• Knowledge and experience in organizational effectiveness and operations management
• Knowledge of business and management principles and practices
• Knowledge of financial and accounting principles and practices
• Knowledge of human resource principles and practices
• Knowledge of project management principles and practices
• Knowledge and experience in organizational effectiveness and operations management implementing best practices. 
• Budget development and oversight experience 
• Ability to challenge and debate issues of importance to the organization
• Ability to look at situations from several points of view 
• Persuasive with details and facts 
• Delegate responsibilities effectively 
• High comfort level working in a diverse environment
• Information technology skills
• Excellent computer skills and proficient in excel, word, outlook, and access 

• Ensuring the business operates within the company's mission statement 
• Keeping employees motivated and organizing appropriate training 
• Working with department heads and senior management to get the best performance from staff.
• Improve the operational systems, processes, and policies in support of organizations mission-specifically, support better management reporting, information flow and management, business process and organizational planning. 
• Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.
• Engage in long-term planning, including an initiative geared toward operational excellence. 
• Development of individual program budgets
• Supervise and coach managers/Supervisors and other direct subordinates.
• Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
• Human Resources - Plan the use of human resources. Participate in recruitment process and placement of required staff. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
• Production - Coordinate and monitor the work of various departments involved in production. Monitor performance and implement improvements. Manage quality and quantity of employee productivity.
• Communication - Monitor, manage and improve the efficiency of support services and facilitate coordination/communication between support functions.
• Sales, Marketing, and Customer Service - Manage customer support. Plan and support sales and marketing activities.
• Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• Manage overall front and back office activities, including customer service area and ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service.

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com.