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PRIME MF Microfinance
Job Title : Customer Services Officer
Location : Phnom Penh
Vacancy Type : Customer Service/Support
Education : All levels
Number of Hirelings : 1
Introduction :

Prime MF Microfinance Institution Ltd. is a professional licensed microfinance institution with a mission to provide financial services to individuals and groups in Cambodian communities to help them liberate from poverty. 
The MFI was registered with the Ministry of Commerce in August 2010 as a financial service provider and obtained a microfinance institution license from the National Bank of Cambodia (NBC) in December 2010. Its operation started in the current head office located at #19A Street 271, Sangkat Tomnub Tek, Khan Chamkarmon, Phnom Penh.
To ensure access to financial services for communities in broader areas, Prime MF has opened its new branch every year since 2013. The second branch was set up in Pochentong in June 2013. One year later, another branch of Prime MF was settled in Russey Keo in June 2014. Takhmao, the capital of Kandal Province, was selected as the base of the fourth branch and opened in June 2015. In August 2016, the fifth branch in Angk Snuol started its operation.
Prime MF is a well-known provider of microfinance service in Phnom Penh with its flexible and speedy process. It has fulfilled its commitment by increasing loan portfolio with affordable products and quality financial performance.
At present, its total loan outstanding has reached to USD 8 million and its total asset is USD 11 million.

Job Requirement :
  •  BBA in management, marketing, public relation or related field.
  •  Working experienced in banking or MFI with customer services is preferable.
  •  Ability to involve with a multi-task, work under pressure, meet deadlines and thrive in a fast-paced work environment.
  •  Very good communication skill in English and Khmer.
  •  Computer literate (Ms Office, Internet and email).
  •  Proficiency in Microsoft office, Internet, and email etc.
  •  Proven experience in customer services relationship management and complaints resolution.
  •  Proven experience in consumer lending is advantageous. 
  •  Proven experience in motivating and coaching a team.
  •  Punctuality, loyalty, and dependability.
  •  Good social relationship with people in all level.

** Employee Benefits

  • We provide more benefits to all employees such as:
  •  Competitive Salary & Good working condition with other human resource policies paralleling to Cambodian Labor Law.
  •  Annual Salary Increase
  •  Two Times Bonus per year- (1) Khmer New Year & (2) Pchum Ben Day
  •  Monthly incentive according to the performance
  •  Loan to employee
  •  Loyalty bonus
  •  Advance on salary on special occasion
  •  24 hours personal accident insurance 
  •  Many opportunities for promotion (We mostly promote internal staff) 
  •  Great & Friendly Working Environment
  •  Provide Annual workshop and Training.
Job Duties :
  •  Assist in processing the loan disbursement and collection with accuracy and accountability.
  •  Explain clients about all of the important things from policies on loan, repayment schedule, loan size, term, interest……etc.
  •  Alert LOs on their loans overdue and call for repayment on time in keeping close track of repayment update.
  •  Collect repayment, check cash note, verify balance and deposit to the bank as daily basis.
  •  Make a daily cash count with direct manager and report to accountant or head of finance department.
  •  Check bank receipts for loan repayment with chief teller, accountant, and head of finance or GM.
  •  Perform other tasks ordered by supervisor, accountant, head of finance department
Posting Date :
December-08-2016
Closing Date :
January-04-2017
How to apply :

To apply, please submit a CV & cover letter only ( Don't attach any certification) to email as following or Head office #19A, St. 271, Sangkat Tomnup Teuk,Khan Chamkarmon, Phnom Penh Cambodia. Only short listed applicants will be notified.

Contact Detail :
Name : PRIME MF Microfinance
Mobile :
Tel : 023 99 39 10
Fax :
Email : hr@primemf.com/admin@primemf.com
Address : #A19, St.271, Sangkat Tomnob Tek, Khan Chamkarmorn, Phnom Penh, Cambodia
Web Site : http://www.primemf.com

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