CIMB Group is an award-winning banking conglomerate with a growing presence worldwide.

Job Dimension: 

 Budget (Operating/Capital) : As per the Delegation of Authority
 Total No. of Reporting Staff : Org
 Communications & Working Relationship
 External: Customers
 Internal: Branch staff and all business departments

•  A recognized Degree with at least 4 year experience in customer service area, preferably in the financial services industry;
•  Sound knowledge in leveraging and analyzing information to support CSD activities;
•  Possess sound related branch operations knowledge;
•  Ability to multi-task and strong organization skills is essential;
•  Good communication skills and a strong team player;
•  Fluent in verbal and written English;
•  Strong communication and interpersonal skills;
•  Strong ability to negotiate and build relationship;
•  Computer literacy in MS Word, Excel and Power Point.

•  Implement customer service action plan and program to achieve sales and customer service targets;
•  Manage and co-ordinate the activities of the department to ensure the smooth and efficient day-to- day operations in the following section, i.e. Current Account, Savings account, Fixed Deposit, Remittance and Cheques Clearing;
•  Control and supervise customer service to maintain department discipline and moral so that the department staff function as a team;
•  Ensure job functions are properly delegated and monitored;
•  Hold departmental meeting regularly to discuss problems to improve departmental efficiency and performance;
•  Plan and co-ordinate manpower and computer hardware requirements in consultation with immediate superior;
•  Define the training needs of departmental staff and provide on the job training and also to conduct courses;
•  Responsible for the management of department staff which include staffing, controlling, inducting, motivating, disciplining, training and development, appraising, coaching, counselling, staff welfare and moral;
•  Liaise with BOO/CSO ensure all the returned cheques are attended to promptly;
•  To ensure full compliance with all policies and procedures of the Bank and Group guidelines;
•  Carry out any other assignment as may be required by the immediate superior;
•  Ensure Branch’s P&P are fully implemented;
•  Acting as BM in the absence of BM; Other task/project as assigned.