• Pro-Active to existing customer and best effort to customers termination
• Conduct welcome call to new connected customer to brief on billing cycle & payment, value added service & feature, and how to get support.
• Prepare full account development plan in order to identify all aspects of customers business in terms of revenue, requirements, opportunities, risk, etc.
• Call visit to existing customers and site visit to find out the customers’ satisfaction on ONLINE’s and offer a solution if needed.
• Get list few months alert before customer due contract end to review on service package compare to current market price by offer loyalty upgrade by quarterly.
• Dealing with customer through call, face to face who wish to terminate service either during or contract expired.
• Investigate the complaint and cooperate with Technical Support Team to offer the appropriate solution for problem customers
• To create / maintain excellent relationships with customers and with the specified persons and be able to tailor pitch the product according to their specifications.
• Comply with Sales process and mechanism of the company to ensure Business Professionalism &Integrity.
• Escalate customer requests for special privileges to manager for approval on a case to case basis.
• Perform other tasks assigned by line manager