Smart Axiata Co., Ltd., a leading mobile telecommunications company of Cambodia, currently serves over 8 million subscribers under the “Smart” brand. Smart Axiata is part of Axiata Group Berhad, one of the largest telecommunications groups in Asia with over 300 million customers across 10 countries.

•  Bachelor’s degree (Graduated/under graduated)
•  Good computer and communication skills
•  Good Khmer and English both spoken and written.

Working time:

•  Shift A: 6:00am-14:00pm
•  Shift A2: 9:00am-14:00pm (part time)
•  Shift B: 14:00pm-22:00pm
•  Shift B1:15:00pm-23:00pm
•  Shift B2:18:00pm-23:00pm (part time)

Working Conditions 

•  Working day is six days per week
•  One day off per week is rotated
•  Required to work on public holiday with holiday bonus
• *** If once candidate is selected, she/he is required to joint training from 8:00am-17:00pm for the first working week.

•  Answer call professionally and follow up subscriber complaint
•  Respond to customer inquiries
•  Handle and resolve customer complaints
•  Provide customers with product and service information
•  Identify and escalate priority issues and route calls to appropriate sources
•  Complete a required report in system/send to Team - Leader/Supervisor.