• Roster/Shift planning
• Staff performance monitoring to stand for the best quality of services
• Providing immediate support for subordinates in dealer/customer handling
• Complaint and query handling from dealer/customer
• Establish and maintain good relationship with customers/dealers and others government sector
• Manage and optimize all sales, Sims, scratch card / Mpay , Devices and sim card distribution (Dealer, indirect sales force) to achieve sales target and improve market share.
•Train subordinates, dealers and retail outlets to understand all products and services
• Set up sales plan, activity and review quality of working performance within City and remote area to achieve monthly sales target.
• Keep close eyes on local competitors- what they do and how they perform. And plan to gain market share