TrueMoney is a (mobile) payment provider in Cambodia that enables customers, who are typically "un-banked", to access financial services using their mobile phone or/and the TrueMoney agent network (Terminal POS). TrueMoney is building a network of TrueMoney agents, and strategic partners to provide a suite of financial payments services

• Bachelor degree or fresh graduated
• At least one year experience related to customer oriented.
• Knowledge in English speaking, listening and writing.
• Computer literacy
• Be patient, hardworking and able to work under pressure
• Good interpersonal and problem solving

1. KEY TASKS:
• Handling customer complaints and enquiries
• Must be understand about True Money products and services
• Must be keep in touch with relevant department to solve agent/customer’s issue appropriately
• Providing good quality service delivery to agent/customer
• Be friendly and helpful to meet the customer’s satisfaction
• Log report accurately 
2. DUTIES & RESPONSIBILITIES:
• Able to understand customer requirement & proposed solution.
• Keeping customers informed about services and promotions
• Provide accurate information about True Money products and services
• Handle customer complaints or refer them to appropriate area for action
• Following up to close the agent/customer’s issue effectively
• Take care in existing customer expansion
• Be able to satisfy customers and solve complaint with customer