Foreign Trade Bank of Cambodia (FTB) is Cambodia's first and foremost bank. It has been providing customers with safe and reliable banking services for over 36 years. With our head office in Phnom Penh, we currently operate eleven branches and office in Phnom Penh, Sihanoukville, Siem Reap, Battambang and Kampong Cham province and plan to continue expanding our distribution network. In order to cope with the growth, we are looking for highly motivated and qualified candidates to join with our “Employer of Choice Bank”

• Manages, trains, and counsels call center employees and assesses their performance to ensure staff under supervision have ownership in provision of rightful information to customers, maintain customer information secrecy and security, and integrity.
• Maintains call center equipment, develop preventive maintenance programs, and call for repairs.
• Improvement codes of conducts and various policies of call center, process improvement and quality assurance, complete system audits and analysis, and review such documents constantly.
• Segregates marketing tasks to call center team members to cross-sell products/service to customers through telephone, facsimile, other means.
• Meets call center financial objectives by estimating requirements, preparing annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
• Explores innovative initiatives to formulate strategies and policies to improve and achieve overall responses to customers as defined by CE department or the Bank. Manages call center’s team leaders; maintains reports and data on information provision, reactions, or requests made by the customers; and seek solution from supervisory authorities where necessary. 
• Maintains professional and technical skills by detection of emerging trends in call center operations, management, attending relevant workshops, reviewing professional articles, establish personal networking and societies, benchmarking state-of-the-art practice.
• Prepares call center performance report by collecting, analyzing, and summarizing data and trends and submit it to head of Card & E Banking department. 

• Bachelor degree in finance & banking or relevant skills
• At least 2-year experience in electronic banking products (customer/authorization service background is preferable);
• Analytical and process improvement skills, Customer focus, Good communication skill;
• People management, teamwork and problem solving
• Computer literacy (MS word, excel, projects, emails, Adobe applications) and Focus on details (follow-ups)

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to: hr@ftbbank.com or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7Makara Phnom Penh. Only short-listed candidates will be contacted for interview. 
Please visit our website: http://www.ftbbank.com/vacant-and-career for more available vacancy.