Phillip Bank Plc, Cambodia (formerly known as HwangDBS Commercial Bank Plc) is part of the Phillip Capital Group of Companies that is based in Singapore. The Group is an Asian integrated financial house providing a wide range of products and services with presence in 16 countries in Asia, Australia, Europe, and North America.

Responsible for the coordination and execution of all marketing communication activities of the Company’s brands including relations, material production, advertising and promotional programs and events.

• Bachelor in management and other related fields
• Call center, customer service, or supervisory experience may be required.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Proficient in English and Khmer; knowledge of additional language such as Mandarin Chinese will be an advantage
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with bank services or products.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls and emails.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other operation team and management team members to support agents and maximize customer satisfaction.

Interested candidates is welcomed to send your last updated resume, a copy of Cambodian ID card and a recent passport size photograph to the following:

For additional information, please visit: www.phillipbank.com.kh

Contact Person: Mr. Ly Chetra (All applications will be treated in strict confidentiality)