• Answer incoming calls.
• Management and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Process orders, forms, and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.
• Other duties as assigned.