•  Perform general office duties IN Chinese language to support Sales & Marketing on Chinese mainland market (e.g., filing, sending emails, typing, faxing, copying). 
•  Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). 
•  Promote awareness of brand image internally and externally. 
•  Gather materials and assemble information packages (e.g., brochures, promotional materials). 
•  Use sales techniques that maximize revenue while maintaining existing guest loyalty to us. 
•  Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. 
•  Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). 
•  Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. 
•  Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
•  Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. 
•  Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
•  Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
•  Comply with quality assurance expectations and standards. Use of English language is mandatory to live in Cambodia. Previous experience needed 3 years in the same position.

• 以中文处理总办公室庶务，协助推动中国市场之业务
• （如：归档、e-mail编写寄送、撰写文书、传真、影印等）
• -业务相关文件准备
• （如：报价、合约、活动订席等）
• -搜罗有效资讯，制作手册等文宣以推广品牌能见度
• -维持现有顾客的忠诚度，使营收最佳化
• -操作销售软体，包括输入、检索、核对、验证资讯（如：佣金、销售线索、第三方）
• -回应客人对酒店内部设施、服务项目的疑问
• （如：开放时间、房型与收费、行李、升等、娱乐活动、餐厅、特别活动等）
• -透过e-mail或电话与客人联系、沟通，亟力释疑
• -遵守所有公司政策与常规
• -确保制服和个人仪容的干净、专业感
• -对工作内容尽保密责任
• -维护公司资产
• -遵照公司迎宾标准服务所有来客
• -以明快、专业的语气待人接物
• -准确、完善准备好所有文书资料，并加以核查
• -用有礼态度接听来电
• -与同事建立友好的工作关系
• -和团队一起努力达成共同目标
• -聆听其他员工的意见并妥善回应
• -谨遵“品质保障”的服务标准
• -在柬埔寨生活须能通用英语
• -个人需曾在相同职位有三年以上工作经历

ចំពោះបេក្ខជនណាដែលមានចំណាប់អារម្មណ៍ អាចយកពាក្យសុំធ្វើការ មកដាក់នៅសណ្ឋាគារ White Mansion Hotelដោយភ្ជាប់មកជាមួយនូវ លិខិតបញ្ជាក់ និង ការពណ៌នាពីមុខដំណែង ដែលខ្លួនចាប់អារម្មណ៍។