Crown Resorts is looking for dynamic professionals to fill the following positions:

• Bachelor’s degree in Hotel and Tourist Management
• Minimum of 2 years experience as Front office Assistant Manager.
• Age 30 years and above
• Human Relation skills. Must be a “people-person” who thrives on public contact.
• Performance Management skills and Communication skills.
• Ability to supervise employees.
• Computer literacy.
• Outstanding oral written English and Thai communication skills.
• Knowledge of Lodging Management Systems computer programs.
• Sales skills.
• Accounting skills.
• Ability to deal with guests when they are angry or upset.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of park facilities, activities, and features.
• Must be flexible and open to changes in procedures.
• Ability to attend to more than one task at a time.
• Office organizational skills.
• Technical Knowledge of Front Office operations.

• Attend HOD meetings as the head of Department
• To perform all job duties toward the goal of maximizing guest service while simultaneously maximizing corporate profit.
• To make certain each supervisor and receptionist are properly trained to deliver efficient, effective service to Park visitors.
• To maintain high standards of each supervisor and receptionist work’s performance through continual monitoring and the issuing of mid-season and final evaluations.
• To enforce adherence of employees to the dress, appearance and conduct codes established by Hotel department.
• To regulate shift coverage for optimum effectiveness by scheduling full staffing at busy times and eliminating overstaffing at slow times.
• To resolve guest relation problems skillfully with willingness and desire to understand a guest’s viewpoint while keeping within Company policies.
• To organize and maintain Front Office records and equipment in accord with Hotel department policies. To control the inventory of Front Office supplies and forms.
• To provide managers on location with a weekly occupancy forecast to enable them to plan staffing and supply needs for the following week.
• To become familiar with and train emergency fire evacuation and safety procedures as needed.
• To handle the lodging of all group tours and program player at location.
• To administer employee incentive programs and motivate staff as necessary.
• To work with the Housekeeping/Front Office matters, the bell Captain on Bell/Front Office issues, the Group Tour Office on all tour-related matters, the Controller on all Accounting/Front Office issues, the Reservation Office on all Reservation/Front Office matters, and all other departments as needed.
• To oversee handling of guest mail in accord with hotel department policy.
• To provide constructive feedback to staff and prepare employee evaluations and documentation.
• To maintain communication channels within the desk staff and related departments.
• Act with honesty, integrity and professionalism.
• To perform other duties as assigned.

Interested candidates please send a full resume with a recent photo, contact number and salary expectation to our address or email below. Only shortlist applicant will be contacted for interview, Submitted Resume will not be returned.